Basic
€79/month
- 1 visit per month
- Standard inspection (up to 30 min)
- Meter readings
- Receiving and forwarding mail
- Holding your keys
- A contact channel during business hours
- Target response time — 5 business days
- 10% off one-off services
Regular visits with photo reports — you always know your home is fine. First assessment visit is free
Property Care
Regular visits to your property, monitoring of its condition and meter readings, a report after every visit — all within your chosen subscription plan. A clear scope of work, a fixed cost, and peace of mind about your property — even when you are thousands of kilometres away, or simply do not have the time or means to look after it yourself.
When you need this service
- You are rarely in Slovenia You live in another country or city and cannot keep an eye on the home in person. A monthly visit, a photo report and monitoring of the building systems — all without your involvement.
- The property stands empty for long periods or is used seasonally An empty house quietly builds up problems. Regular care makes it possible to catch any changes at an early stage.
- Helping an elderly relative with a home in Slovenia Your parent or a loved one lives independently in Slovenia, while you do not. Regular care takes the worry off your shoulders: a monthly visit, a check of the building systems, a photo report. The agreement is drawn up in your name, and the reports come to you.
- No time or practical way to keep an eye on it yourself A property should not be a burden. If you do not have the time or the means to deal with it regularly, hand that over to us. The time you used to spend on trips and inspections is better devoted to yourself, your family or your work.
What the service includes
Key Holding (included in all plans)
We keep your set of keys to the property in a secure place — so that we can provide access during a regular inspection or whenever needed. Without us holding the keys, regular care would not be possible, so it is a basic element of every plan.
Regular scheduled inspection visits with a photo report (included in all plans)
The standard plans include one visit a month. On every visit we carry out a standard inspection of the property (up to 30 minutes): a check of the building systems, signs of leaks and damp, the condition of the rooms, the integrity of windows and doors, the operation of the security system. After the visit — a photo report in the shared communication channel, usually within a few hours.
Taking meter readings (included in all plans)
We take readings of the water, electricity and gas meters on every regular visit. If you have a building management company or utility services that need the readings, we do this for you in the agreed format. We keep a separate archive of readings for the whole period of service.
Receiving and forwarding correspondence (included in all plans)
Once per visit we check the post box and collect letters, bills and parcels. We photograph the contents, forward anything important to you in our communication channel, keep the originals until your arrival, or pass them on to an agreed address. We notify you straight away of urgent documents — bills with deadlines, letters from government offices.
Included time for simple tasks per visit (scope depends on the plan)
Time for simple tasks during a scheduled visit, included in the subscription. It applies to tasks that do not require a separate trip, purchases, or a licensed specialist.
- Basic — not included. The cost and timing of the work are discussed separately.
- Standard — up to 1 hour per visit included in the subscription.
- Premium — up to 2 hours per visit included in the subscription.
Communication channel (included in all plans, format depends on the plan)
A direct contact number for subscribers — for any matters relating to the property.
- Basic and Standard — during business hours.
- Premium — a 24/7 channel for urgent messages (an actual visit depends on availability, location and the nature of the situation).
Priority in the queue and target response times (included in all plans)
Subscribers come ahead of clients with one-off requests. Target response times for urgent requests:
- Basic — within 5 business days.
- Standard — within 3 business days.
- Premium — within 1 business day.
Discount on one-off services (included in all plans)
A 10% discount on any work and services beyond the plan — repairs and handyman work, arranging contractors, cleaning, one-off visits.
Included urgent visit (Standard — 1 per year, Premium — 2 per year)
In case of urgent need — for an inspection, access, recording the condition or calling out a specialist service — we visit your property within an included visit, with no separate charge for the call-out.
- Basic — not included (such a visit is charged as one-off work with the subscriber discount).
- Standard — 1 included urgent visit per year.
- Premium — 2 included urgent visits per year.
Quarterly summary report on the condition of the property (Premium only)
Once a quarter — an overview document on the condition of the property over the past three months: trends (what is improving, what needs attention), a photo history, meter statistics, planned seasonal work.
Optional: seasonal preparation for winter and summer
This is a separate procedure — usually 2–4 hours at the property, depending on its type.
- Winter: draining water from unheated circuits, checking the heating, protecting outdoor taps, checking the roof and gutters, preparing the grounds for snow.
- Summer: opening up after winter, starting up the air conditioning, airing out, a thorough clean after the off-season, preparing the grounds.
Optional: purchasing and delivery on request
For homes with independent heating — purchasing and delivery of fuel (pellets, heating oil, propane, firewood). Also any purchases on request: consumables, furniture fittings, household chemicals, materials for repairs. With Premium — priority arrangement of seasonal purchases in advance.
Light care of the grounds — included in the plan
On every regular visit we carry out a visual inspection of the grounds: the condition of the lawn by eye, storm damage, debris after wind, snow on the roof and paths, the integrity of fences and gates. This is already included in the cost of the care subscription — there is no need to pay separately. Regular garden work — mowing the lawn, pruning, planting, caring for plants — is a separate category, "Garden & Outdoor", added optionally.
What it looks like in practice
The first visit — we define the format
Together with you we draw up a checklist for your specific property: what to check, what to watch for in winter and summer, which building systems you have, who to pass the readings to, which plan fits your needs.
After that — on schedule
An agreed frequency of visits. We keep the schedule, so you do not need to remember it — we remind you.
After every visit — a report
In the shared communication channel: a short summary, photos, anything outside the norm. If all is well — a short report saying "all in order". If something needs attention — we describe it in detail with a proposed solution.
If something is wrong — we get in touch right away
We do not wait for the next visit. Any significant finding gets a separate message to you with photos and a suggestion of what to do.
The decision is always yours
We do not act without your agreement beyond the regular tasks. Any work beyond the plan — we describe it, agree the cost, and only start after you say yes.
What the care service does not include
- Regular garden work — mowing the lawn, pruning, planting and caring for plants. A separate category, "Garden & Outdoor".
- Large repairs and projects — we are not a building contractor. If a visit reveals the need for a major repair, that is "Contractor Support".
- Short-term rental management (Airbnb, Booking) — a different business model, not our focus.
- Legal and tax actions — drawing up documents, filing declarations, dealing with the tax office on your behalf.
- Paying your bills — we pass on the bills we receive, but do not pay them without a specific power of attorney.
FAQ
Frequently asked questions
After every visit — usually within a few hours. Even if nothing has happened, you receive a short report with photos and a note saying "all in order". With the Premium plan, we also send a summary report on the condition of the property once a quarter.
No. Hours for minor work are tied to a specific visit — if there was no work that time, they are not carried over. This is done to keep the schedule predictable for both sides. On the other hand, anything that needs doing beyond the plan comes with a 10% discount.
You can move up to a higher plan at any time — we switch to the new one from the start of the next billing month. Moving down to a lower plan during the term of the agreement is not possible: we set aside our time and arrange the schedule for the plan from the outset.
The standard subscription terms are 6 or 12 months. Within the chosen term, the price for care is fixed and does not change. Other terms are arranged individually. After the term ends, the agreement renews automatically, or you move to one-off services — as agreed.
We can work in a special format: periodic visits with contact with the tenant, recording the condition, a report to you — this is something we classify under rental support services.
The decision on the number and frequency of our visits is always yours. In our experience, a home always needs care: neighbours and people nearby can see that the home is being looked after and is not abandoned. A long absence of the owner is the most critical situation: problems build up precisely in empty properties and are often discovered too late. If you need an individual schedule, we agree it personally.
We photograph all incoming documents, forward them to you, and keep the originals until your arrival, or pass them on to an address you specify. We do not pay bills without a specific power of attorney — that is a separate service, discussed individually.
Entrust the care of your property to people you can rely on.
The first introductory meeting is always free. And the first visit to the property to assess it and choose a plan is also free. We will come, take a look in person, draw up a checklist for your specific property, and agree the format.