Key Holding
A spare key in safe hands. We keep your key in a secure place and come out as a priority on request or in the event of an emergency. The lightest subscription format — €20 / month, with no regular visits and no obligations for other work.
When you need this service
- You already have your own way of keeping an eye on the property Neighbours, a building manager, relatives — but you would like a backup channel. Neighbours can go away on holiday and relatives are not always available, while we are set up to respond.
- You need a reliable person with a key in case of an emergency A burst pipe, a fire, an alarm going off, an attempted break-in — you need someone who can come quickly.
- You are rarely in Slovenia, but sometimes urgent action is needed Instead of looking each time for someone to hand the key to for a particular task, we already have it.
- You rent out the apartment and sometimes need outside help A tenant has lost a key, something has broken, or an urgent inspection is needed between guests — we have a spare set.
- Someone needs to hand the key to a guest or contractor in your place A friend is coming to Ljubljana for the weekend while you are away on a business trip — we can give them the key and then collect it afterwards.
- A safety net in case you lose your own key You have lost a key on a business trip or left it at home in another country — we have a spare set and will bring it over.
What the service includes
Holding a spare set of keys
We keep your set of keys in a secure place — a safe with restricted access. The keys are marked with an internal code that does not show your address. This is a basic safeguard in case an outsider were to gain access to the safe.
Holding digital access codes (on request)
If your property has keypad locks, a security alarm with a PIN, key boxes, or other electronic means of access, we can hold those codes too. In encrypted form, kept separately from any information about your address.
Priority for call-outs at your request
When you need us to come out, you go ahead of clients without a subscription. The call-outs themselves are charged at the one-off service rate.
Priority for emergency situations
In an urgent situation — a call from the neighbours, an alarm going off, a gas leak, a burst pipe — we respond to it as a priority task. The call-out itself is charged at the one-off service rate.
Handing keys to third parties on your instruction
On your written instruction (via messenger or email) we can hand the set of keys to a person you name — a guest, a tenant, a contractor. The keys are then returned according to the process agreed with you.
How it works in practice
Getting to know each other and signing up
You get in touch with us, we agree on the format and the terms, set up the subscription, and put the terms in writing in a contract.
Handing over the keys
You hand us the spare set — in person, by courier, or by registered insured post. We enter the keys into our register under your internal code, with no public link to the address.
The subscription is active
From this point you have a priority channel. Any request for a call-out comes to us with priority over clients without a subscription.
In an emergency — a priority response
If an urgent situation arises, we respond to it as a priority task. The cost of the call-out itself is charged separately at the one-off service rate.
Returning the keys
If you come to Slovenia and want to take the key, you collect it at any time. If you decide to end the service, we return the set and close the subscription.
What the service does not include
- Regular visits to the property — for that, "Property Care" is the right fit.
- Free call-outs — the holding itself and the priority are part of the subscription, but each specific call-out is charged separately at the one-off work rate.
- Managing the property while you are away — we do not act as an authorised representative making decisions about the property without a specific request from you.
- Storing valuables, documents, or other items — we hold only keys and access codes.
- Duplicating keys — we do not make copies of your keys. You order any additional sets yourself.
Frequently asked questions
When the need arises, we will already have your key.
Get in touch with us and we will agree on a convenient way to hand over the keys. The first call-out to set things up is free. After that — a priority channel for any request or emergency.